Terms of Use

Who can play

You must be at least 18, or the legal gambling age where you live if that age is higher. You must also have the legal capacity to enter into an agreement with us. We may ask for proof of your age at any time.

You are responsible for making sure that gambling is lawful where you are. Residents of a number of countries and territories cannot use the service. This includes the Canadian province of New Brunswick, for anyone who lives there or accesses our website from there.

Your real location must remain visible. Hiding or changing it through a VPN, a proxy or a similar tool is prohibited. You must use our service only for yourself, as a private individual, and not for another person or a commercial purpose.

We may refuse a registration without giving a reason. If you use the service for an unauthorized or unlawful purpose, we may close your account. We may also suspend or close an account when we reasonably believe that these Terms have not been followed. Bets may be cancelled or void, and money in the account may be withheld, where the Terms allow it.

Your account

You may register one account only. Accounts created through relatives, representatives, associates or other people on your behalf also count. If we find multiple accounts, they are subject to immediate closure.

Give us accurate contact and personal details and keep them current. Your registered email address is how we identify you and communicate with you about the account. Deliberately false or inaccurate personal details lead to immediate suspension of your account.

Keep your password confidential. Do not disclose it to anyone. Tell customer service immediately if you believe someone has accessed your account, password or registered email address. Once we learn of unauthorized access, we will suspend the account. Until then, you remain responsible for activity on it, including access by another person.

We may request verification documents at any time. These may include photographic ID, proof of your address, a selfie or further information needed to confirm your identity. We may suspend wagering or restrict account options until the requested material is received.

You cannot sell, transfer or pledge your account, and you cannot move funds between player accounts. If you want to close your account, email customer service from your registered email address.

Deposits

Make deposits only from an account, payment system or card registered in your own name. If you deposit in another currency, the amount is converted at the applicable daily exchange rate. A payment provider may also deduct a currency exchange fee.

In most cases, we absorb the transaction fee for a deposit. Your bank may still charge you, and those bank charges are your responsibility. A card deposit is credited only after the issuing institution approves and authorizes it.

You must pay deposits and related charges in good faith. Do not make a chargeback, deny a payment or otherwise reverse a deposit. If you do, you must repay the unpaid amount and the costs of collecting it. Winnings obtained with charged-back funds will be forfeited. Each chargeback, denial or reversal may also cost you an administration fee of €50 or the currency equivalent.

Funds linked to illegal, criminal or unauthorized activity must not be deposited. We may check transactions and report suspicious activity to the relevant authority.

Withdrawals

The minimum withdrawal is $25 CAD. You can request a withdrawal from cleared, unused funds in your account.

There is no withdrawal commission after the deposit has been wagered at least once. If it has not, we are entitled to deduct an 8% fee, with a minimum of €4 or the equivalent in your account currency.

Withdrawals must go back to the debit card, credit card, bank account or other payment method used for the deposit. At our discretion, we may allow another method after additional security checks.

Before paying a withdrawal, we may ask for photographic ID, proof of address, a selfie, a verification call or other checks. Identity checks may also take place at any time while you have an account. If your account is inaccessible, dormant, locked or closed, contact customer service about withdrawing available funds.

The maximum total withdrawal is €50,000 per month. A submitted withdrawal request cannot be changed. Whether it can be cancelled depends on its processing status.

How bonuses work

When you qualify for a bonus, your cash balance is used before bonus funds. Each deposit can qualify for only one promotional bonus. If you select more than one, the earliest selected bonus applies to the next eligible deposit.

Bonus funds are subject to wagering requirements. If you request a withdrawal before those requirements are complete, all bonuses are forfeited.

If you breach the Bonus Terms or these Terms, we may void the bonus funds and winnings. We may also void them if you abuse a promotion or use fraudulent methods. Funds may be confiscated when fraudulent activity or an attempt at bonus abuse is detected.

Inactive accounts

An account becomes inactive after twelve consecutive months without logging in, using the service or placing a bet. If the balance is positive at that point, we charge €5 or the currency equivalent per calendar month.

We tell you during the eleventh month of inactivity before the fee begins. You can then log in or withdraw your funds. The fee continues only while the account remains inactive and has a positive balance. If less than €5 or the equivalent remains, the fee is limited to that remaining balance.

Questions and complaints

Start with customer service if you have a question, concern or complaint about these Terms, your account or the settlement of a bet. Use your registered email address and provide enough detail for us to review the issue.

Customer service will try to reach an agreed solution with you. If the dispute remains unresolved, it is escalated to management.

Who provides the service

Your agreement is with 3-102-937894 Limitada of Costa Rica, which holds Licence No. 0000163 from the Tobique Gaming Commission, the body that licenses and regulates it.

We may revise these Terms and related documents at any time. Changes become binding when published. If you do not accept a change, you must stop using the service. Bets that were not settled before a change took effect remain subject to the earlier Terms.